Please do not hesitate to contact us for any questions about our products. Generally, it is easier to reach us by email:
info@produitshevea.com
Produits Hevea inc.
380, 10e Avenue Sud
Richmond (QC)
Canada
J0B 2H0
T. 819.826.5955
F. 819.826.2650
Payment options
Online purchases of Produits Hevea inc. items will be made and verified through the Stripe platform. Please note that all our prices are in Canadian dollars.
Security
When you pay through the secure Stripe platform, providing your credit card information online is secure. We take the necessary measures so that your payment information is processed accurately and confidentially.
Confidentiality and security
At Produits Hevea inc., we are committed to protecting your privacy. We use the information you provide when making online purchases only to process your online orders. We do not sell, share or rent your personal information to others. Produits Hevea inc. reserves the right to disclose account information when we believe, in good faith, that it is appropriate to do so in order to comply with the law, uphold the agreement conditions with the user, or protect the rights, property or security of Produits Hevea inc., our users or others. We collect no other information about you than the information provided to conduct the online transaction.
Collecting personal information
In order to process your online order, we ask for your name, email address, mailing address (if different from the billing address) and a contact phone number. This information allows us to process and ship your order and notify you of its status.
Protecting your personal information
When you provide us with your personal information in order to place an online order, we receive the information through a secure Internet server that complies with the SSL (Secure Socket Layer) protocol, meeting the industry standard. The SSL protocol encrypts all the personal information you send us and ensures that the information is sent to us in a confidential and secure manner. Once the personal information is received, it is protected from any unauthorized access.
A Produits Hevea inc. representative will only ask for your card information if you are placing your order by phone. We will never contact you by phone or email to ask for your credit card information. If you receive a phone call or email asking you for that information, DO NOT DISCLOSE ANY PERSONAL OR FINANCIAL INFORMATION. Instead, contact us by phone, fax or email and let us know that you were contacted. Produits Hevea inc. representatives may call or email you to confirm the details of your order if required for processing.
Consent
By using our website, you consent to the collection and use of your information by Produits Hevea inc. If we change our confidentiality policy, we will post the changes on this page so that you are always aware of the information collected, what we use it for and under what circumstances we disclose it.
GST & QST on purchases
Produits Hevea inc. charges GST and QST, along with any other relevant taxes, on all its products where it is legally required to collect taxes.
Returning online purchases
We want you to be satisfied with your order from Produits Hevea inc. If you are not satisfied for any reason, please contact us by email at info@produitshevea.com or by phone at 819-826-5955 and we will facilitate any returns.
Delivery methods and options
All orders will be shipped by Purolator. Shipping costs will be automatically calculated on the site based on the shipping address. You can learn more about the carrier at www.purolator.com.
International shipping
We currently only ship to Canada via our online store. Please contact us by phone or email for international shipping requests.
Please see above for more details about our business policies.
Multiple shipping addresses
Items can be shipped to several different shipping addresses ONLY by placing separate orders for each destination.
Terms of purchase
The terms and conditions set out in these Terms of Purchase (“the Agreement”) and the “Terms of Access” constitute the entire agreement between Produits Hevea inc. (“Produits Hevea”) and you (“the Buyer”) concerning online product purchases. Terms in quotation marks here have the meaning defined herein. If not defined, they are as defined in the “Terms of Access.”
1. Offer and acceptance
By ordering a product on the website, the Buyer is deemed to have made an offer to buy the specified Produits Hevea product as per this Agreement. Acceptance and fulfillment by Produits Hevea of any order placed on the website are subject to the Buyer accepting the terms and conditions of this Agreement.
2. Prices, availability and taxes
Prices of items on the website may be changed at any time without notice. Products may not be available in some regions. Item availability may be changed at any time and Produits Hevea does not guarantee the availability of items. The Buyer is responsible for paying any sales tax or government fees for the sale, use or delivery of the product, including but not limited to sales tax, use tax, retailer’s occupation tax, gross revenue tax, value-added tax and transport tax. All applicable taxes and other fees will be added to the purchase price of the product. Any order for a $0.00 item will be cancelled. These items are not available for online sale. Please contact us at info@produitshevea.com to place an order.
3. Payment
For online purchases, the Buyer must use Stripe. Produits Hevea does not accept cheques or COD payments. If the Buyer fails to pay for products received, Produits Hevea reserves the right and necessary recourse to suspend or cancel any future deliveries and to bring action against the Buyer, in any court of proper jurisdiction, for any sums due to Produits Hevea including, but not limited to, lawyers’ fees, costs and interest.
4. Shipping, ownership and risk of loss
Produits Hevea shall ship its products using Purolator. All sales are FOB to the shipping point. Produits Hevea will endeavour to have the product delivered to the Buyer on the requested date, but can under no circumstances be held liable for any loss or damage caused by a delay or non-delivery. The Buyer is responsible for paying all shipping costs. Ownership and risk of product loss become the Buyer’s responsibility once Produits Hevea (or its representatives) have delivered the product to the carrier at the shipping point.
5. Returns, exchanges and cancellation
We want you to be satisfied with your order from Produits Hevea. If you are not satisfied for any reason, please contact us by email at info@produitshevea.com or by phone at (819) 826-5955 and we will facilitate any returns.
6. Warranty exclusion
THE SELLER DOES NOT OFFER ANY EXPRESS OR IMPLIED WARRANTY CONCERNING NON-INFRINGEMENT, THE PRODUCT, ITS MERCHANDABILITY, FITNESS FOR ANY PARTICULAR PURPOSE AND EXPRESSLY WAIVES ANY LIABILITY. The Buyer is solely responsible for determining whether the product is suitable for the use it wants to make of it. The Buyer assumes all risks and liability inherent in ownership, use or resale of the product, whether it is used alone or combined with other materials, including but not limited to any risk or liability based on alleged negligence on the part of Produits Hevea. Produits Hevea is not liable for damage caused by the improper installation of its products by a third party or for damage caused by transportation or natural hazards.
7. Buyer’s declarations
The Buyer declares that he/she has the required authority to enter into this Agreement and that he/she is able to meet the obligations required by this Agreement. The Buyer declares that he/she has provided accurate information to Produits Hevea when purchasing its products through the website and that his/her offer to purchase its products complies with applicable laws. The Buyer understands and agrees that he/she is solely responsible for complying with all applicable laws and regulations concerning the purchase, ownership, use or resale of the products. The Buyer further declares that he/she understands the product characteristics and that he/she will obey all laws, regulations and standards applicable to the ownership, handling, processing or use of the product by the Buyer, including but not limited to Occupational Safety and Health Act (OSHA).
8. Indemnification
The Buyer shall defend, indemnify and hold harmless Produits Hevea and its suppliers (including but not limited to their affiliate members, agents, lawyers, employees, insurers, official representatives, predecessors, representatives and successors) against any claim, liability, cost and expenditure (including but not limited to allegations of negligence on the part of Produits Hevea) (including but not limited to allegations of injury to or the death of the Buyer or other persons) resulting from or related to (a) a breach of this contract on the part of the Buyer (b) ownership, handling, use or resale of products by the Buyer or others. Produits Hevea can arrange its defence against any such claim to protect its own interests.
9. Limitation of claims
Without limiting the scope of any other terms and conditions herein, all claims in connection with the product sold to the Buyer through the website will need to be submitted within thirty days following receipt of the product to which the claim is connected or, in a case of non-delivery, following the scheduled date of receipt. Any Buyer who does not give written notice to Produits Hevea of his/her claim within the defined period shall fully and unconditionally waive said claim. Under no circumstances can the Buyer institute proceedings later than one year following receipt of the product giving rise to such action.
10. Limitation of liability
Without limiting the scope of any other terms and conditions herein, including the Produits Hevea Warranty exclusion, no claim can exceed the product purchase price for any damage claimed, whether caused by a product delivered or by non-delivery of a product, and whether the claim is based on the contract, a breach of warranty stipulated by the contract, negligence, strict liability, indemnity, contribution or any other reason. Produits Hevea CANNOT, UNDER ANY CIRCUMSTANCE, BE HELD LIABLE for any business loss, profit loss, loss of goodwill or any other damage resulting therefrom, indirectly or incidentally, whether the claim is based on the contract, a breach of warranty, negligence, strict liability, indemnity, contribution or another reason and irrespective of any claim involving a loss reasonably foreseeable by Produits Hevea or involving any failure of essential purpose of any remedy.
11. Force majeure
Without limiting the scope of any other terms and conditions herein, Produits Hevea cannot be held liable for any delay or non-delivery of a product for reasons beyond its reasonable control, including but not limited to any cause or circumstance that makes production, transport or delivery impossible. Produits Hevea may cancel an order when the quantity not delivered is due to any such cause or circumstance. Produits Hevea is not required to purchase products to replace any quantity undelivered due to any such cause or circumstance. Should a cause or circumstance excuse Produits Hevea, Produits Hevea shall have the right to fairly and reasonably distribute any remaining product among its customers, including customers who are not under contract. The Buyer hereby releases Produits Hevea from its liability for any incomplete fulfillment of an order placed by the Buyer.
12. General
a) If either of the parties waives any breach of the terms and conditions contained in this contract, it cannot be interpreted as waiving any other subsequent breach of the same or any other terms and conditions herein. Nothing in this contract can limit the remedies that Produits Hevea may pursue if a Buyer deviates from the rules of this contract.
b) All declarations concerning this contract shall be in writing. The parties expressly agree that electronic communications shall be considered “writings” for the application of the law. If declarations are not sent by electronic communication, they must be sent by mail, priority post, prepaid. If the declaration is being sent to the Buyer, it shall be sent to the address entered by the Buyer on the website when registering online for the purchase of products. If the declaration is being sent to Produits Hevea inc., it shall be sent to the following address: 380, 10e Avenue Sud, Richmond, QC Canada J0B 2H0.
c) If any of the terms or conditions herein is considered to be invalid or inapplicable, that decision shall not affect the validity or enforceability of any other term or condition herein.
d) These terms and conditions must be interpreted in accordance with Canadian laws and shall be applied under the same laws, without regard to conflict of laws principles. Any legal action regarding any transaction under this contract must be initiated within the first year following the cause of the legal action being initiated. Any action resulting from products purchased through the website must be initiated before a Canadian court. The Buyer agrees to submit to the jurisdiction of these courts and waives any claim that venue is improper for any reason in these courts.
Please read this copyright notice before using this website. By using it, you consent to respecting the terms and conditions of this copyright notice. If you do not consent to these terms, please exit the site.
Conditions
1. You shall assume that everything you see, read or hear on this website is protected by copyright, design right and/or another intellectual property right, unless otherwise indicated, and may only be used in accordance with these Conditions. Produits Hevea inc. does not warrant that the use you make of the elements of this website will not infringe the rights of a third party which does not belong to or is not affiliated with Produits Hevea inc. The elements: images, illustrations, graphics, text, etc., are the property of Produits Hevea inc. or a third party who has licensed their rights to Produits Hevea inc. The use that you (or anybody authorized by you) make of these elements is prohibited unless specifically permitted by these Conditions. Any unauthorized use of these elements may violate copyright laws, trademark laws and/or other regulations or laws.
2. The trademarks, graphic design and logos displayed on the site are the property of Produits Hevea inc. or of third parties who have licensed their rights to Produits Hevea inc. Nothing on this site should be interpreted as by implication granting estoppel or otherwise, such as the right to use the trademarks displayed on the site without written permission from Produits Hevea inc. or a third party owning the trademarks displayed on the site.
3. You may download, print and store the content you choose on the site, provided that (i) you use the copies only for your personal use, not for any commercial use, (ii) you do not copy or post this content on any computer/network and you do not broadcast the content in any media and (iii) you do not modify the content in any way. No right, ownership or interest in any downloaded material will be transferred to you in response to such downloading. Produits Hevea inc. retains full ownership and the full intellectual property right over all content downloaded from this site. Except for what is listed above, you may not copy, download, reproduce, modify, publish, distribute, transmit or transfer the content, or create products derived from the content, without written permission from Produits Hevea inc.
4. Produits Hevea inc. has not reviewed all sites linked to this site and is not liable for the content of any sites other than its own. Your interaction with any site other than Produits Hevea inc.’s site is at your own risk.
5. This site may contain links to other websites managed by third parties other than Produits Hevea inc. The links are provided for your convenience only. Produits Hevea inc. does not control those sites and is not responsible for their content. The fact that the site contains links to other sites does not mean that Produits Hevea inc. approves the content of those other sites, endorses it or recommends them, and does not mean that there is an association between Produits Hevea inc. and the managers of the other sites. Produits Hevea inc. is not offering any express or implied warranty as to the accuracy, legality, reliability or validity of any content on any site other than its own and declines any liability for any loss, injury, claim, liability or damage, of any kind, resulting from any third party website or from content that can be accessed, directly or indirectly, by clicking on this site’s links.
6. Produits Hevea inc. may at any time revise these Conditions by updating this posting. You are bound by any such revisions, which is why we encourage you to re-read this page from time to time, to stay informed of changes made to these conditions, by which you are bound.
7. These Conditions shall be governed by the laws of Canada and must be interpreted under those laws, without regard to conflict of laws principles. Any legal action regarding any transaction under these Conditions must be initiated within one year following the cause of the legal action. Any action resulting from products purchased through the website must be initiated before a provincial court or federal Canadian Court. The Buyer agrees to submit to the jurisdiction of these courts and waives any claim that venue is improper for any reason in these courts.